OMBUDSMAN & INTEGRITY DESK
COMPLAINTS & RESOLUTION
48-Hour Resolution Guarantee | Dedicated Customer Protection
Our Dispute Resolution Commitment
BMS Global operates a zero-tolerance policy for unresolved customer grievances. Whether regarding survey beacon coordinates, documentation delivery timelines, REC referral commission reconciliations, or staff conduct, we adhere to a formal 3-tier escalation ladder.
TIER 1: ACKNOWLEDGEMENT
Within 4 Hours
Immediate ticket assignment to a senior resolution officer.
TIER 2: INVESTIGATION
Within 24 Hours
Direct contact, root-cause analysis, and proposed resolution plan.
TIER 3: FINAL RESOLUTION
Within 48 Hours
Execution of resolution, executive sign-off, and customer confirmation.